How does the municipality handle your data?

The Municipality of Rotterdam processes many personal data. The General Data Protection Regulation (GDPR) provides rules for this.


Personal data tell something about you. They are data which the municipality may relate to you, for example, your name, telephone number or e-mail address, as well as the IP address of your computer or your citizen service number (CSN).
The privacy policy of the Municipality of Rotterdam applies to the processing of personal data.


Privacy statement Municipality of Rotterdam

Handling personal data
All information that you provide us with will be treated confidentially. We only use your data for the purpose for which you provided them to us with. If you, for example, stated your name and address because you want to receive a brochure, the municipality will not use your data to send other material, unless you mentioned this on our website. We also do not store personal data and address details any longer than necessary. However, your data can be used for investigation. This is the case when, on the website, criminal offences are committed or punishable statements are made. The privacy policy of the Municipality of Rotterdam applies to the processing of personal data.

Processing of personal data in connection with your visit to the website
On there may be links to websites or services of other organisations. The Municipality of Rotterdam is not responsible for the observation of the privacy legislation by others.


A cookie is a small text file which is placed on your device when you visit our website. As a result we can ensure that you will be recognised later on, when you visit the website again. We use these cookies for two purposes:

  • To ensure that the website functions properly. They are, for example, used to remember your preferences or remember if you already completed a survey;
  • To collect statistics about the use of the website, for example about visitor numbers, popular pages and subjects. The municipality uses this information to tailor the website more to the needs of the visitors. Because other websites (except may have other cookies than, the Municipality of Rotterdam does not have an integral cookie policy. The general principle is that each website has its own cookie page. is the gateway to municipal information from Rotterdam. You may expect the following from this municipal information:

  • The information is correct and up to date;
  • Texts and visual material are never offensive, shocking or discriminating;
  • Texts are understandable.

Errors or incomplete information

We do everything we can to keep this website up to date, complete and accurate. However, please let us know if you see an error or when you believe that information is lacking. We greatly appreciate your comments and do our best to improve this website accordingly. You can leave your comments through the feedback tab on the right-hand side of all pages. You will not receive a reply to this feedback from the municipality, because we cannot trace your data. However, if you would like to receive a reply to your question, complaint or message, please send an email to

Privacy and cookies

On the page about privacy you can read how the municipality deals with your data. The Municipality of Rotterdam uses cookies in order to analyse and improve its website. Information obtained from visitors of is only used to improve the website, and for visitor statistics.


Personal use, that is to say non-commercial use of the contents of this website, is allowed. The Municipality of Rotterdam reserves the copyright on municipal information on, for example on the posted messages, trademarks, logos, illustrations and photos. However, if you would like to use them, please send an email to


The Municipality of Rotterdam believes that good digital services are important. This is why we want to make our website accessible for everyone. We are working continuously on the website to further improve its accessibility.